Refund policy

RETURNS AND REFUNDS

No return for a refund is possible if products have been opened, unless the product is proven to be faulty.  If the product is faulty it must be returned within 7 days of customer receiving the delivery.  If the order has been sent incorrectly by Ecoriginals based on the customers chosen order we will replace this with the correct items as long as the product has not been opened, mistreated or used and we have been notified within 7 days of receipt of order.

When the customer has made an error with their order such as choosing the incorrect size nappies, it will be at Ecoriginals discretion whether the stock will be replaced or not.  Due to nappies being a sanitary item Ecoriginals must be certain that the product has not been tampered with after delivery to the customer for the safety of other customers who could receive this stock at a later date if returned to us.  Any bags or boxes opened will not be replaced and any stock returned to Ecoriginals will be checked first before any commitment to replacing the stock for a different size is confirmed. If the customer would like to return the stock for replacement for a different size, the customer must pay for freight costs for the stock to be returned to our warehouse and if we approve the replacement after checking the stock the customer must also pay for the freight costs for new stock to be sent to the customer.

If a refund is applicable such as for faulty product, it will be processed promptly and payment made by the same method that the customer made original payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Ecoriginals.

Our returns policy is as follows:

Change of mind after order
We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed, we are unable to make changes or offer a refund.

Incorrect size delivered, our error
Please contact us and we will immediately rectify this by despatching the correct size to you, at our cost.

Incorrect size delivered, your error
We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed and delivered, we are unable to offer a refund or replacement.