ECORIGINALS FAQS
Do you have a question? We have collected and answered the most common questions here:

If your question is not covered please reach out to our friendly customer service team at any time – we love hearing from you.

OUR DIAPERS

The higher your plant based materials are, the healthier they are for bub and the environment. Our diapers are more than 90% plant based wrapped in world first 100% paper packaging. We encourage you to compare and ask questions



Our unique Plantcell Technology™ was developed to enhance absorbency and performance of our eco diapers. Utilizing the inherent properties of nature, we have combined plant-based materials in a way that wicks away more than 900ml of liquid, and traps it in our highly absorbent core with a dual seal system to keep our diapers dry to the touch. Non-GMO corn starch, 100% pure cotton and FSC-certified wood pulp are the cornerstone of our incredible new diapers. There's more information about Plantcell Technology here.



Our diapers are made up of over 90% plant-based materials. Cotton, FSC-certified wood pulp, and Non-GMO corn starch and starch-based elements. To ensure the performance and reliability of our diapers in the frontal tape and tabs (not against baby's skin!), we still have a very small percentage of polyethylene (PE) for strength and durability, which is blended with cotton for extra softness. And a small amount of Lycra around the legs to make sure we stay leak free. We are continuing to work on bringing this percentage to zero in the near future as advances in plant-based plastics improve to a level that we are 100% confident in. Stay tuned. Further information can be found here: https://ecoriginals.com.au/pages/our-nappies

this text to answer questions in as much detail as possible for your customers.



Our diapers are free from nasty chemicals and compounds, such as chlorine, phenols, formaldehyde, carcinogenic dyes and also allergenic dyes - so they are not only safe for babies, but will also protect them from rash, irritation, and discomfort.



Our diapers include FSC-certified wood pulp, non-GMO corn starch, tissue paper and pure cotton sourced from the United States, China and Japan. These materials are then consolidated and shipped to our New Zealand partner factory in China for assembly. Unfortunately, there is no machinery outside of China with the capabilities to produce our premium eco nappies as yet, however we are working closely with partners in Australia and New Zealand to make this happen.



Depending on the size you require will depend on the qty of diapers in each pack. You can find the quantity of diapers in our size chart located just under the 'choose your size' drop down menu



With a huge absorbency of around 900ml liquid, Ecoriginals diapers and diaper pants are designed to soak up all that is required of them for up to 12-hours. That’s why we’re happy to offer our Satisfaction Guarantee. We know you’re going to love them.



Everyone has different requirements; however our most popular combination is the 6 bags of diapers + 6 packs of wipes (delivered every 4 weeks). For a newborn, that is the equivalent of 6.4 diapers per day. If that sounds about right, it’s as great a place to start as any, and you can easily adjust the frequency of your deliveries once you get rolling.



Ecoriginals diapers are more than 90% plant based and biodegrade in three months based on our degradation testing. 93% of our nappy had completed biodegraded in that time, with the remaining 7% being our tabs, cuffs and part of the frontal tape that for the time being require PE (polyethylene) for strength and flexibility. But we’re working on it!



For our diapers to biodegrade in the fastest possible time, we rely on you to dispose of your Ecoriginals diapers without enclosing them in plastic. We offer biodegradable bin liners with our 6 pack diaper/ 6 pack wipes bundle, and these are a perfect way to dispose of our diapers, so that they can decompose in your local waste management. Or wrapping them in newspaper or our diaper packaging is another great alternative if you’ve run out of our bags.



OUR WIPES

Ecoriginals wipes are manufactured in New Zealand in a facility that operates from 100% renewable energy – that’s energy from a combination of wind farms, hydro stations and solar arrays. We’re also proud to say that our diaper manufacture uses the recirculation of water so that not a single drop is wasted.



Our baby wipes are all-natural, and start with a 100% biodegradable, sustainably sourced bamboo fiber textile. Upon that we incorporate ingredients you can understand:

- purified New Zealand water for gentle hydration
- Japanese soybean amino acid (amino acids are naturally produced by the skin) to maintain skins hydration, improve texture and resilience
- organic aloe vera extract to heal and protect
- German chamomile essential oil is soothing for skin and your state of mind
- Vitamin E is a nourishing powerhouse.

In our Goat Milk wipes, we also have the extra nourishing boost from the high-fat content of organic New Zealand Goat Milk. And in our Organic New Zealand Manuka Honey variety, the highest grade MG650+ organic manuka honey brings the best of its healing and antimicrobial properties.

And that is simply all (which makes them perfect for adult faces too)



Our wipes can be composted at home with your veggie scraps and green waste. Simply place your wipe in with the worms – or dig it into your garden. But we recommend leaving the #2s for your biodegradable bin bags and your regular waste collection. A wonderful resource if you don’t have your own compost is Share Waste where you can sign up to share your compost bin, or find a home for your scraps. We’re also working towards linking our customers with a service option for your biodegradable waste.



We don’t recommend flushing our wipes. They are compostable and biodegradable however, have not been specifically designed for home sewage systems.



SUBSCRIPTION

Never worry about running out of nappies & wipes again! By signing up to a subscription, you’ll get our best prices and will save 25%, as well as receiving free shipping United State wide! Our most popular bundle is our 6 pack nappies/ 6 pack wipes. In addition, you have full control over your account and can skip orders, make adjustments or cancel at anytime



Select My Account at the top right of the website. Log in using your existing account details. Select “Manage Settings” on the subscription you would like to update. Select Edit to update your delivery schedule. You can change between 3/4/5/6/7/8 weeks or pause your subscription for 12 weeks if you’re going on holiday or require a little break.



Select My Account at the top right of the website. Log in using your existing account details. Select “Manage Settings” on the subscription you would like to update. Select Edit to update your diaper size and wipes variety. Your current selection will be shown in the variant dropdown box. Select your preference and confirm.

If you have an account, log into My Account using the icon at the top right of our website. You will see your active subscriptions, Account Details and Order History. Click on the downward pointing arrow next to Order History, and your orders will be displayed with most recent at the top. Click on the order number to review details of that order.



We hope that you’ve thoroughly enjoyed your experience with Ecoriginals. Thank you for supporting our vision for a better future. If you’ve had any problems with our products, we have a wonderful customer service team who would love to help resolve any issues. Or if your bub has simply grown up and you no longer require nappies, we’d appreciate your feedback as a parting gift, and don’t forget to refer a friend who might enjoy a discount off their first order. Then go ahead and log in to your account one last time (My Account, at the top right of the website), select your active subscription and select Manage Settings. Select Cancel Subscription, and please be sure to let us know your reasons for cancelling.



PURCHASING

Ecoriginals products are sold from coast to coast and all over Australia. We are widely stocked through independent grocers, and retailers with a conscience, check out our store locator. We hope you’ll support local if our subscription service isn’t right for you.



We ship: Throughout the
contiguous United States.
Currently we do NOT ship to Alaska, Hawaii or Puerto Rico.

We also ship throughout Australia and the United Kingdom.

We offer a trial pack that includes a full-sized pack of our plant-based diapers and 3 packs of our all-natural baby wipes (Purified New Zealand Water, New Zealand Manuka Honey and New Zealand Goat Milk – this includes FREE shipping to your door through the contiguous.

We want to give you a chance to really experience our products and in addition we offer a saving of 25% off your first subscription.

For every order placed we reclaim the equivalent of 25 plastic bottles from the environment to be recycled, plant a tree and offset 10kg of carbon - all for the future of our children.

Hope you will give us a try! https://ecoriginals.com/products/trial-pack



No, of course not. You are entirely welcome to check out as a guest for a standard (non-subscription) order. If you think you’ll be back – and we hope to see you again soon – it makes it much more convenient for you to save your details by creating an account and we’ll keep track of your order history for you too



Orders typically take 2 - 6 business days. Please see our shipping guidelines here: https://ecoriginals.com/pages/shipping




If you didn’t receive a confirmation email from us, you should check your Promotions folder and junk mail. If there’s no sign of word from us, log back into your account if you have one and check that your subscription and delivery date looks as it should. If you don’t have an Ecoriginals account, get in contact with our lovely customer service team who will be able to assist you. customerservice@ecoriginals.com.au or via our direct messaging service on our website.




OUR SUSTAINABILITY


We are the world's first plastic neutral diaper company. For every order placed we: reclaim the equivalent of 25 plastic bottles from the environment to be recycled, plant a tree and offset 10kg of carbon. Our diapers are now more than 90% biodegradable, our baby wipes are 100% home compostable, as is the paper packaging our diapers come in. Our biodegradable bin liners are another addition to our offering in helping to iron out the current constraints with disposing of biodegradable waste.
According to research from Sustainability Victoria 3.75 million disposable diapers are used each day in Australia and New Zealand. And it takes a cup of crude oil to make a standard disposable diaper, with those same diapers taking an estimated 150 years to break down (into micro plastics). Together, we can make a huge impact upon those figures, by simply swapping to Ecoriginals, and letting us continue to work towards a 100% biodegradable option.
We also manufacture our wipes in New Zealand in a manufacturing plant powered by renewable energy. Step by step we are doing our bit to curb society's reliance on fossil fuels.


Our plastic neutral status is an extension of our commitment to the planet. For every gram of plastic in our products sold, we collect and recycle the equivalent amount of plastic litter through our sustainability partner. They build ethical recycling ecosystems that support local residents in coastal communities – creating a regenerative society where plastic pollution is recycled and reintroduced into the global supply chain as Social Plastic.

Our focus is on a zero waste economy;
- paper diaper packaging has been designed to biodegrade in home compost.
- Wipes can be placed in home compost (not a whole pack at a time though - unless you have very hungry worms). Your garden is another alternative if you have the room.
- cardboard cartons that our product is delivered in can be placed in with your paper recycling.
- diaper bags should be composted at home, or if you prefer re-use, then they can be repurposed as a bin liner and for your diapers and sent with your biodegradable waste. The starch coating on the interior of our diaper packaging makes them unsuitable for paper recycling, but the worms love it!
- wipes packs should be recycled wherever you return your soft plastics (for us it’s the local supermarket)

We choose Plastic Bank because they build ethical recycling ecosystems in coastal communities and reprocess the materials to be reintroduced into products and packaging. In line with United Nations Sustainable Development Goals our carbon offset projects and responsible reforestation project are also managed by Ecologi.

RETURNS & EXCHANGES

We may be able to provide you with a refund if your order has not been processed, and we’ve been able to successfully request a cancellation of your order.

If your order has been processed, currently in transit or has been delivered, we are unable to provide a refund (exception of where we are required by law). Due to the nature of our products we cannot accept returns due to change of mind, selection error or diaper packs that baby has outgrown.

We will accept returns only if the two below conditions are met and can be proven:
1. The goods were purchased from Ecoriginals website
2.The goods are faulty, have been wrongly described or you have been sent an incorrect product.

If these conditions are met, you can choose between a refund, credit or exchange (to the same value).

Please notify our customer service team of your reason for wanting to return product(s) within a reasonable timeframe, this notification should contain the following information: customer name, date of purchase, the order number, batch number of product if faulty, items being returned and the reason for the return. customerservice@ecoriginals.com.au

MISCELLANEOUS


We just love seeing pics of you and your babes loving our products too. If you’re on Instagram, use our hashtag #ecoriginalsbabe and tag us in @ecoriginals. Or if you’re not on social media, feel free to email your favourites to customerservice@ecoriginals.com.au *Please note: by sending us your photos you grant us permission to share those images on our social media platforms. If we would like to engage you and your baby as brand representatives, we will make contact to formalise the agreement.

If you have any questions that we haven’t answered here, please send a message to our helpful customer service team, either using the pop up messenger on our site, or via email customerservice@ecoriginals.com.au they will be able to help you out promptly.